Refund policy

Return & Refund Policy

At NestCraft Kitchen, we want every purchase to be practical, dependable, and suited to your home. If an item does not meet your expectations, this policy explains how eligible returns are handled, when refunds may be issued, and what to do if there is a problem with your order.

30-Day Return Window

You may request a return within 30 days after your order has been delivered.

To qualify for a standard return, the item should:

Be unused and in its original condition;
Show no signs of wear, installation, washing, or damage;
Be returned in its original packaging whenever applicable;
Include all parts, accessories, manuals, inserts, and other materials originally supplied; and
Be accompanied by an order number, receipt, or other proof of purchase.

We reserve the right to decline a return when an item is incomplete or no longer in its original condition due to customer use or handling.

Requesting a Return

All returns should be authorized before merchandise is shipped back.

To begin the process, contact us at vannestespositolo@gmail.com and provide your order number, the item you would like to return, and the reason for your request.

For damaged, defective, or incorrectly delivered products, please also provide clear photographs showing the item, packaging, and the issue you are reporting.

After reviewing your request, we will provide return instructions if your item is eligible.

Please do not mail merchandise back before receiving return instructions from NestCraft Kitchen. Unauthorized returns may not be accepted or refunded.

Condition Requirements for Kitchen & Household Products

Kitchen and household merchandise must be returned in a condition suitable for inspection and, where appropriate, resale.

Items that show evidence of substantial use, washing, alteration, assembly damage, or improper handling may not qualify for a standard return.

For products intended to come into direct contact with food, additional hygiene considerations may apply. Used food-contact products may be ineligible for change-of-mind returns where they cannot reasonably be resold for health or sanitary reasons.

These restrictions do not prevent you from reporting an item that was defective, damaged, or incorrect when it arrived.

Items We Generally Cannot Accept

Unless otherwise required by applicable law, the following may not qualify for a standard return:

Merchandise that has been materially used, altered, or damaged after delivery;
Products missing essential parts, accessories, or components;
Certain used food-contact items where hygiene considerations prevent resale;
Gift cards;
Complimentary or promotional products;
Merchandise clearly designated as Final Sale before purchase; and
Products damaged through misuse, improper cleaning, incorrect assembly, neglect, or failure to follow applicable care instructions.

If you are uncertain about a particular product, please contact us before returning it.

Damaged, Defective, or Incorrect Merchandise

Please inspect your shipment after it arrives and verify that you received the correct products.

If an item arrives damaged or defective, or if we accidentally send you a different product from the one ordered, notify us promptly at vannestespositolo@gmail.com.

Please include your order number, a description of the issue, and photographs that clearly show the affected item and relevant packaging.

We will evaluate your claim and determine an appropriate solution. Depending on the circumstances, an approved claim may be resolved through a replacement, refund, or another reasonable remedy.

Return Shipping Responsibility

For eligible returns made because of a change of mind, personal preference, or a customer ordering error, the customer is responsible for return shipping costs.

We recommend using a reliable shipping carrier with tracking. Please retain your tracking number and shipping receipt until your return has been completed.

When an approved return is required because NestCraft Kitchen sent an incorrect item or an eligible product arrived damaged or defective, we will provide the appropriate return instructions and cover applicable return shipping expenses where appropriate.

Original shipping charges are generally non-refundable for customer-initiated returns unless otherwise required by applicable law.

Inspection of Your Return

Once an authorized return has been received, we will inspect the merchandise before determining refund eligibility.

We may verify the condition of the item, its packaging, and whether all original parts and accessories have been included.

After the review is complete, you will be informed whether your refund has been approved.

Items that do not satisfy the conditions stated in this policy may be declined for refund, subject to applicable consumer protection requirements.

Refunds

Approved refunds will be credited to the original payment method used to complete the purchase.

Once we issue the refund, please allow approximately 5–10 business days for your bank, card issuer, or payment provider to post the credit to your account. Processing times vary between financial institutions.

If more than 10 business days have passed since we confirmed that your refund was processed and the funds have not appeared, please contact our customer support team for assistance.

Exchanges and Replacement Purchases

For ordinary product changes, NestCraft Kitchen generally uses a return-and-reorder process rather than a direct exchange.

You may return an eligible item according to this policy and place a new order for the product you prefer.

If you require a replacement because your original item arrived defective, damaged, or incorrect, please contact us first. We will review the issue and advise you on the appropriate resolution.

Sale and Final Sale Merchandise

Purchasing an item during a promotion or at a discounted price does not automatically make it non-returnable.

Sale merchandise may still qualify for return when it satisfies the applicable conditions in this policy unless the item was specifically identified as Final Sale.

Final Sale products are generally not eligible for change-of-mind returns or exchanges. This does not affect any rights that cannot be excluded under applicable law.

Order Cancellation or Modification

If you need to cancel an order or correct information associated with it, please contact us as soon as possible after completing your purchase.

We will make reasonable efforts to accommodate requests received before fulfillment begins. However, once an order has entered processing or shipment, cancellation or modification may no longer be possible.

If an order has already shipped, eligible merchandise may be returned after delivery under the terms of this policy.

Refused and Undeliverable Shipments

Please verify your shipping address carefully when placing an order.

When a package is returned because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or failure to claim the shipment, applicable shipping and return transportation costs may be deducted from an eligible refund where permitted by law.

Contact NestCraft Kitchen

If you have questions regarding a return, refund, damaged item, or another concern about your order, please contact us before mailing merchandise back so that we can provide the appropriate instructions.

NestCraft Kitchen
Address: 2507 East Susan Place, Poplar Bluff, MO 63901, United States
Phone: (573) 712-4499
Email: vannestespositolo@gmail.com

Last updated: August 24, 2026